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Shipping, Returns & Duties
From our hands to yours:
simply, securely, and with no surprises.
We believe your experience shouldn't end at checkout. That's why we've made shipping, returns and duties as simple and transparent as possible, so you can shop with confidence from wherever you are.
When will my order arrive?
We carefully prepare every order and partner with trusted carriers to ensure your purchase arrives safely and as smoothly as possible.
Estimated delivery times and shipping costs are clearly shown at checkout based on your delivery address. Once your order is on its way, you'll receive tracking details so you can easily follow its journey.
Please note that delivery times are estimates and may occasionally be affected by circumstances beyond our control.
| Country/Region | Shipping Time |
|---|---|
| Italy | 2 - 4 business day |
| Europe | 2 - 5 business day |
| United Kingdom | 2 - 5 business day |
| United States & Canada | 3 - 5 business day |
| South America | 5 - 10 business day |
| Asia | 5 - 8 business day |
| Medio Oriente & Africa | 5 - 8 business day |
| Other Countries | 3 - 10 business day |
Do I need to pay customs on my order?
For international orders, all applicable import duties and taxes are covered by Gondolina Shoes.
You will never be asked to pay additional duties or import taxes when your order arrives. Shipping costs, where applicable, are calculated separately at checkout based on your destination and order value.
No unexpected charges. Just a seamless experience from checkout to delivery.
How can I track my order?
A tracking link will be sent to you in your confirmation email. If you didn't receive this email, feel free to contact our team here.
Can I return my order
We want you to be completely happy with your purchase.
If something isn't right, eligible items can be returned within the timeframe specified in our return policy.
Items should be returned in their original condition, unused and with their original packaging and tags where applicable.
To start a return, simply contact our Customer Care team customercare@gondolinaofficial.com with your order number. We'll take care of the rest.
What happens after I return my order?
Once your return has been received and approved, your refund will be issued to the original payment method.
Please allow some additional time for your bank or payment provider to process the refund and make the funds available in your account.
What if there’s an issue with my order?
If your order arrives damaged, defective or isn't what you ordered, please contact us as soon as possible on customercare@gondolinaofficial.com .
Our Customer Care team will review the issue and work with you to find the best solution.
Please provide your order details and detailed photographs of the item, including the sole and insole, to allow for a thorough inspection.
Our Quality Control Office will review the report and propose a customized solution, ensuring the highest standards of excellence.
Questions?
We're here to help.
Whether you have a question about delivery, returns, duties or your order, our Customer Care team is always happy to assist.
Contact Customer Care on customercare@gondolinaofficial.com